Quality Echo|" Quality is Unwavering Pursuit: Day by Day, It Forges Strength"
Have you heard of the "Cochlear Effect"?
Just as sound waves transform into neural signals through spiral transmission in the cochlea, quality awareness permeates an organization through continuous circulation.
Every quality initiative acts like a stone cast into water, generating ripples of positive customer feedback. These ripples evolve into expanding waves of value resonance—an enduring "Ripple Reverberation."
"Quality is not a static measurement, but a dynamic soundscape." Our "Quality Echo" column will persist to aligning HGGAOLIi Values with Customer Expectations, ensuring every commitment to quality excellence is responded with clarity.
About the Column
The column is dedicated to advancing quality culture, enabling customer values to resonate with clarity and collective impact.
For Internal Employees: It broadcasts steadfast signals of quality improvement, engineering a self-optimizing loop where improvements trigger feedback, propelling perpetual upgrades.
For External Stakeholders: It manifests HGGaoli’s reverent commitment to quality excellence, transforming customer voices into practical actions.
On April 3, 2025, Li Auto recognized Jet from HGGaoli (PTC Thermal Management BU-Quality Department) for his outstanding performance during 2024 H2, and honored him with the “Individual Quality Excellence Award” on the Li Auto Supplier Recognition&Quality Sharing Conference.
Taking responsibility for after-sale services for Li Auto, Jet demonstrated excellent performance in client issue response speed, problem analysis, proactive risk alerts, and quality improvement. In quality prevention, he effectively drove the iteration of layered audit mechanisms through issue post-mortem modeling, contributing to the sustained enhancement of HGGaoli’s performance in quality – demonstrating its role as a leader in PTC heater technology.
Under the joint efforts of Jet and the team, key quality metrics have shown remarkable improvements:
1. After-sales Quality Performance: 12mis PPM decreased by 78.8% compared to early 2024
2. Super Q-B/C KPI Outperformed Targets: FFR target achievement rate reached 2100%; Zero batch quality issues in after-sales
3. MQR Increased Month by Month: Average MQR reached A rating in 2024 Q4
Illustration of Quality Terms
Super Q: Swift+U+Preventive+Evolutionary+Reliable
12 MIS PPM: 12-month PPM (Parts Per Million) defect rate
MQR: Monthly Quality Result
FFR: Field Failure Rate
Demonstrating exemplary work ethic, prompt responsiveness, and exceptional professionalism, Jet has delivered outstanding achievements in quality assurance. At the conference, Li Auto's supply chain highly recognized his performance, urging him to sustain this momentum while inspiring the HGGaoli team to embrace the courage and determination for first-time-right execution. The organization emphasized maintaining and elevating service consciousness alongside technical expertise to continue delivering premium quality services.
Meanwhile, Li Auto looks forward to continuing its mutually supportive collaboration with HGGaoli, working in full synergy to achieve sustained robust growth and forge a win-win partnership.
This recognition unveils a chapter of HGGaoli’s implementation of the “Great Quality” strategy and deepened execution of the Quality Year initiatives. HGGaoli holds the belief that quality management transcends mere inspection and evaluation—it embodies relentless pursuit of details and steadfast devotion to excellence.
Moving forward, HGGaoli will keep elevating quality benchmarks, strengthening total quality management, stay committed to quality improvement initiatives, and propel revolutionary quality advancements.
"Ensure Quality Assurance, Simplify Trust Building"
HGGaoli
Pioneering precision-engineered quality services that synchronize with industrial evolution
Driving the manufacturing industry’s transformation into intelligent high-end excellence
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